1-888-611-6510 or 305-294-9977
9AM to 7 PM Eastern Standard Time every day
Our office is NOT staffed 24 hours but we are always available for emergencies affecting guests in residence. When calling, please be mindful of time differences between your location and ours.
Your consideration and patronage are sincerely appreciated.
Email Us at firstname.lastname@example.org.
Please note before inquiring that the quiet ambience of the Tropical Inn does not allow for children, pets, groups exceeding four guests, or Spring Breakers.
Tropical Inn facilities are reserved for the exclusive use of registered guests only.
To check availability, fill out the form below.
Our Reservation and Cancellation Policy*: A deposit equal to 50% of your stay (1-night deposit on 1-night stays), including tax, is billed to your credit card at the time of booking your room.
If you cancel your reservation for any reason, including transportation difficulties, we must receive notice two weeks (one month for special events) in advance of the scheduled arrival date in order to refund your deposit, less a processing fee of $50. Deposits on reservations made within the two-week cancellation period are non-refundable. In the event of early departure or no-show, full stay, including tax, will be charged.
* Fantasy Fest has its own rather detailed reservation and cancellation policy, different from the standard. This is discussed at booking and set out in the reservation confirmation.
Hurricane Season Cancellation Policy, effective June 1-November 30:
We do not refund for inclement weather or other circumstances beyond our control. This includes transportation difficulties, such as cancelled ferry service or delayed flights.
We strongly encourage the purchase of Travel Insurance to protect your vacation investment! You can learn more about it by clicking here.
Please note that we do not sell Travel Insurance, but provide links on this website to Insuremytrip.com, and Squaremouth.com, excellent sources for comparing reputable and comprehensive providers in the travel industry.
In the unlikely event that a hurricane evacuation is ordered while you are a guest, and you have not purchased travel insurance, you will be issued a voucher for the unused portion of your stay. Guests holding a confirmed reservation who are unable to travel to the Tropical Inn because of the closing of the Key West Airport or connecting roadways due to a mandatory evacuation and have not purchased travel insurance will receive a voucher in the amount of the room deposit held. Vouchers are redeemable between June 1 and December 1, up to two years from the issue date, excluding special events and holidays. (Exception: Vouchers issued for cancellations of Fantasy Fest reservations can be applied to future Fantasy Fests in the ensuing two years.)
No voucher will be issued if the storm is not a threat to Key West and you are unable to travel because of canceled flights or adverse travel conditions outside the Keys. No matter the time of year you are traveling, we strongly encourage the purchase of Travel Insurance to protect your vacation investment!