Check In and Check Out Information
Check in is 3-5 PM. Check out is 11 AM.
Our Reservation and Cancellation Policy*
A deposit equal to 50% of your stay (1-night deposit on 1-night stays), including tax, is billed to your credit card at the time of booking your room.
If you cancel your reservation for any reason, including transportation difficulties, we must receive notice two weeks (one month for special events) in advance of the scheduled arrival date in order to refund your deposit, less a processing fee of 10% of your deposit amount. Deposits on reservations made within the two-week cancellation period are non-refundable. In the event of early departure or no-show, full stay, including tax, will be charged.
*Advance Purchase promotions, third party reservations (e.g., Expedia, Hotels.com, etc.), and bookings made within 48 hours of arrival are paid in full at time of booking and are non-cancelable/non-refundable/non-transferable.
*Fantasy Fest has its own rather detailed reservation and cancellation policy, different from the standard (reservations are fully prepaid and non-cancelable/non-refundable/non-transferable after July 31). This is discussed at booking and set out in the reservation confirmation.
No matter the time of year you are traveling, we strongly encourage the purchase of travel insurance to protect your vacation investment! Please click here for more information.
Hurricane Season Cancellation Policy, effective June 1-November 30
We do not refund for inclement weather or related circumstances. This includes transportation difficulties, such as cancelled ferry service or delayed flights.
We strongly encourage the purchase of travel insurance to protect your vacation investment! Please note that we do not sell travel insurance, but provide links on this website to Insuremytrip.com and Squaremouth.com, two excellent sources for comparing reputable and comprehensive providers in the travel industry. You can learn more about it by clicking here.
Should a mandatory hurricane evacuation be ordered while you are a guest, and you have failed to purchase travel insurance, you will be issued a voucher for the unused portion of your stay. Guests holding a confirmed reservation who are unable to travel to the Tropical Inn because of the closing of the Key West Airport or connecting roadways will receive a voucher in the amount of the room deposit held, good for two years from the date of placement of the evacuation order.
No voucher will be issued if the storm is not a threat to Key West and you are unable to travel because of canceled flights or adverse travel conditions outside the Keys.
The Tropical Inn respects your privacy and is committed to protecting it. Basic personal information is collected and stored only to the extent of facilitating reservations with our property. Your data is never, ever sold or shared with unauthorized parties. Tropical Inn is proud to be GDPR compliant in all respects. Our reservation software uses industry-standard encryption to protect your personal and payment information during and after your reservation, removing your credit card information to prevent theft or disclosure once the reservation is complete.