COVID-19 Message for Guests
We are delighted to announce that on June 1 the Tropical Inn will reopen for business and we can hardly wait to welcome you once again!
First, stating the obvious … nothing, absolutely nothing, is more important than the safety and comfort of our guests and staff! We are a family owned and operated small business that has a tendency to “adopt” our guests, so here everyone matters. When you stay with us, you are “one of our own”.
To help you feel secure in choosing the Tropical Inn for that special Key West getaway that you have dreamed of for so long, here’s a brief rundown of the changes you can expect:
- If a staff member feels unwell, we insist that they stay home, at full pay. Period.
- Our housekeeper will be wearing a mask and gloves to clean your room. Innkeepers will use face coverings or social distancing, as indicated by proximity considerations.
- It will take conscious discipline to change this habit, but we will not longer greet you with a handshake or even a hug, should you be a returning guest. Hospitality is in our DNA, so smiling with our eyes is not new to us. You’ll be able to tell we’re happy you’re here, even with from behind our masks.
- We now have touch free check-in. Your outstanding balance will be charged 24 hours in advance of your arrival (you’ll receive an email reminder). A photo ID and the card you booked with will still need to be presented.
- Face covering is required for entry to all Key West public establishments. Also, we are required to check your temperature upon arrival, using a touch-free thermometer.
HEALTH AND SAFETY PROTOCOLS
- While we’ve always been known for our fastidious housekeeping, since you’ve been away we have thoroughly cleaned and sanitized the property, top to bottom, inside and out.
- We have enhanced our already robust cleaning protocols, using CDC-approved, EPA-registered disinfectants. We will be strictly adhering at all times to CDC guidelines, from which the American Hotel and Lodging Association Safe Stay initiative has been developed.
- Touch-free hand sanitizing stations have been installed throughout the common areas.
- High-touch areas throughout the property will be sanitized on a regular basis and, in the honor bar area, we’ll ask that you go behind yourself, using the provided disinfectant wipes.
- Even though every surface in your room will have been sanitized thoroughly in advance of your arrival, we’ve provided a bottle of disinfectant spray under the sink for your peace of mind.
- Housekeeping staff formerly would have entered your room daily to service it. Now, if you want us to come in, you’ll need to request it by using the hang tag on your door.
- In place of our former breakfast buffet, we’ll be delivering a picnic basket to your door. Inside you’ll find an abbreviated version of our usual offerings, but still featuring your favorite Tropical Inn “guilty pleasures”. Simply call us at the front desk to place your order a few minutes ahead of when you’d like to receive it.
- Your breakfast basket will be prepared in accordance with Florida Health Department guidelines by the innkeeper, who is certified by that organization, and prepared in our kitchen, which is regularly inspected by same. Chances are, yours is a room with a private outdoor area — perfect for enjoying an al fresco breakfast. If not, we encourage you to take your basket to the garden, where there is always plenty of room for social distancing.
- While face coverings will be required in the inside common areas, that will not be necessary in the garden. However, we do ask that you be mindful of social distancing while using the pool and hot tub. Tables and chairs are already arranged to assure proper spacing; please don’t move them.
Children and Pets
Young adults 16 years of age and older are welcome when accompanied by a parent or guardian; sorry, no pets.
Our Reservation and Cancellation Policy*
A deposit equal to 50% of your stay (1-night deposit on 1-night stays), including tax, is billed to your credit card at the time of booking your room. The remaining balance, if any, is automatically processed approximately 24 hours prior to your arrival using the credit card on file to hold your reservation.
If you cancel your reservation for any reason, including transportation difficulties, we must receive notice two weeks (one month for special events) in advance of the scheduled arrival date in order to refund your deposit, less a processing fee of 10% of your deposit amount. Deposits on reservations made within the two-week cancellation period are non-refundable. In the event of early departure or no-show, full stay, including tax, will be charged.
*Advance Purchase promotions, third party reservations (e.g., Expedia, Hotels.com, etc.), and bookings made within 48 hours of arrival are paid in full at time of booking and are non-cancelable/non-refundable/non-transferable.
*Fantasy Fest has its own rather detailed reservation and cancellation policy, different from the standard (reservations are fully prepaid and non-cancelable/non-refundable/non-transferable after July 31). This is discussed at booking and set out in the reservation confirmation.
No matter the time of year you are traveling, we strongly encourage the purchase of travel insurance to protect your vacation investment! Please click here for more information.
Hurricane Season and Force Majeure Cancellation Policy
We do not refund for inclement weather, unforeseeable conditions outside our control, or related circumstances. This includes transportation difficulties, such as cancelled ferry service or cancelled/delayed flights.
We strongly encourage the purchase of travel insurance to protect your vacation investment! Please note that we do not sell travel insurance, but provide links on this website to Insuremytrip.com and Squaremouth.com, two excellent sources for comparing reputable and comprehensive providers in the travel industry. You can learn more about it by clicking here.
Should a mandatory hurricane evacuation or other governmental edict be ordered while you are a guest, and you have failed to purchase travel insurance, you will be issued a voucher for the unused portion of your stay. Guests holding a confirmed reservation who are unable to travel to the Tropical Inn because of the governmentally-imposed closing of the Tropical Inn, the Key West Airport, or connecting roadways will receive a voucher in the amount of the room deposit held.
No voucher will be issued if the storm or force majeure is not a threat to Key West and you are unable to travel because of canceled flights or adverse travel conditions outside the Keys.
The Tropical Inn respects your privacy and is committed to protecting it. Basic personal information is collected and stored only to the extent of facilitating reservations with our property. Your data is never, ever sold or shared with unauthorized parties. Tropical Inn is proud to be GDPR compliant in all respects. Our reservation software uses industry-standard encryption to protect your personal and payment information during and after your reservation, removing your credit card information to prevent theft or disclosure once the reservation is complete.